Tag Archives: wikis

Guidance on monitoring, and interacting on, social media

When I was at university, I studied some psychology. I vividly remember learning about deindividualisation; losing the sense of individual responsibility for your actions (sometimes through a false sense of anonymity) leading to anti-normative behaviour. One of the lesser-known examples that the lecturer gave, was an experiment in 1973, where six males and six females [...]

When State servants use social media

Over the last 3 years we have seen a steady increase in the use of social media by State servants:

sanctioned government agency blogs (like this one),
State servants blogging about their organisations in their spare time,
State servants responding to blog posts,
State servants writing guest posts on blogs,
sanctioned government agency wikis,
State servants editing articles relating to their [...]

Sharing lessons learnt on government ICT projects and the use of Web 2.0

Last month Jason Ryan blogged about our need to share not just success stories but also mistakes when Government uses social media/Web 2.0 (or indeed to avoid dishonestly painting the mild successes as stunning successes). He is right; what we need is lessons and examples, the good, the bad and the ugly. The problem [...]

Government organisations editing Wikipedia: Viewing Wikipedia as an intermediary

This post is taken from an article on the e-intiatives wiki.
Citizens, customers, and stakeholders are increasingly gathering information about your organisation and its services from third parties. One of the most common places to look is Wikipedia (a user-generated encyclopaedia, written by volunteers from around the world, with the goal of providing “every single person on [...]

An introduction to social media sites and tools

In some of my posts, in which I’ll be referring to legal issues relevant to governmental and other organisational social media sites, I’ll use the phrase “social media sites and tools” quite often. As such, I thought it best to explain, up front, what I mean. I’ve already done this in another context so it’s [...]