Providing services online, done well, benefits both people and government.
Individuals, professionals, businesses, etc. who choose to use government’s online services benefit from “anytime, anywhere” access to government services. Agencies benefit by freeing up their frontline service delivery staff. Instead of routine transactions, staff can spend more time on complex, high-touch cases that enables both more [...]
Category Archives: Strategy
Satisfaction with government’s online services
May 15, 2009 – 5:42 pm
Government in the global village
April 30, 2009 – 3:40 pm
I leave my position as Government CIO tomorrow, and this is my last post on InDevelopment. Over the last five years, it has become crystal clear that we are in a single, globally connected world - both through the widespread use of internet based technologies by individuals everywhere, and through the common issues faced by [...]
A call to action
January 21, 2009 – 1:57 pm
Watching President Obama being sworn in this morning on TV had a feel of watching history being made. Even from a distance, it’s hard not to feel a sense of renewal, hope, and a sombre but confident resilience to face the challenges ahead.
Those challenges are of course very real. Even as the President was being [...]
Promoting Government Information and Data Re-use
December 16, 2008 – 1:48 pm
Further to Vikram Kumar’s excellent Showing us a better way post, here is some information about the Open Government Information and Data Re-use project, led by the State Services Commission.
Here also is our just released Promoting Government Information and Data Re-use Background Paper. We have summarised the New Zealand government information environment, described key international government information policies and initiatives, and are proposing a [...]
Showing us a better way
November 17, 2008 – 9:23 am
The UK Government’s competition Show Us a Better Way is living up to its name. The competition is run by the Power of Information Taskforce.
The page About This Competition describes it eloquently:
“The government produces masses of information on what is happening around the UK. Information on crime, on health, on education. However, this information is [...]
How will you be working in 2020?
October 24, 2008 – 12:40 pm
The Department of Labour has a new initiative called Workforce 2020. Its purpose is to stimulate debate on future trends affecting the labour market, by thinking what the labour market might look like in 12 years. From 2008, looking out to 2020 seems a long way away. But to train some professionals, such as scientists, [...]
Financial Turbulence and government ICT
October 20, 2008 – 10:40 pm
What are the implications for the government use of ICT arising from the financial turbulence that we have seen over recent weeks?
The most obvious consequences are in the government’s fiscal position; the release by Treasury of the PREFU (pre-election fiscal update) on October 6 provided a clear signal that the NZ government will be facing [...]
What does Web 2.0 mean for government?
July 24, 2008 – 10:34 pm
We have increasingly factored aspects of Web 2.0 into our daily lives - it is no longer an emerging phenomenon.
Podcasts or RSS feeds are innovative and new ways of transmitting/receiving information. They allow the individual New Zealander to create a personalised view of the world, and are an effective way of keeping in touch [...]
A report on the progress of New Zealand e-government
June 19, 2008 – 10:45 am
When was the last time you asked the question, “How well is e-government in New Zealand doing?”
If you are the average Bill or Moana who is not a public servant, maybe you never have. You would most likely remember government only when you have some form of direct contact with agencies—for immigration, health or [...]
