I have two things to talk about in this blog post.
1. You’ve been waiting a long time since I first presented about government use of SMS , and now finally, I am very excited to be able to provide you with An Introduction to Government Use of SMS. You can read it in full at the [...]
Category Archives: research
An introduction and a goodbye
June 19, 2009 – 4:21 pm
Satisfaction with government’s online services
May 15, 2009 – 5:42 pm
Providing services online, done well, benefits both people and government.
Individuals, professionals, businesses, etc. who choose to use government’s online services benefit from “anytime, anywhere” access to government services. Agencies benefit by freeing up their frontline service delivery staff. Instead of routine transactions, staff can spend more time on complex, high-touch cases that enables both more [...]
Government Information and Data Re-use: Job Vacancies
January 8, 2009 – 12:20 pm
Here in the GCIO we’re considering the question of government information and data re-use. We want to work together with suppliers of non-personal government information, opening the vaults, releasing the butterfly from its chrysalis. To keep ourselves firmly rooted in reality we’re looking at the problem through the lens of a real-world test case: job [...]
Going 100% online
November 28, 2008 – 1:02 pm
Government information and services are usually delivered through a mix of channels. You can speak to a customer service officer in-person, write a letter to the agency, call an 0800 number, or do a range of things online. You can search, email, pay, e-petition or comment on blogs such as this one – all via [...]
How will you be working in 2020?
October 24, 2008 – 12:40 pm
The Department of Labour has a new initiative called Workforce 2020. Its purpose is to stimulate debate on future trends affecting the labour market, by thinking what the labour market might look like in 12 years. From 2008, looking out to 2020 seems a long way away. But to train some professionals, such as scientists, [...]
Preaching to the converted: Reading blogs at work
October 6, 2008 – 11:02 am
While reading blogs at work last week, ironically, I read this article about reading blogs at work.
Now as you can guess, I’m converted: I think irrelevant of the medium, you should be keeping up with developments in your respective field. I would say that easily more than half of my research is done on regularly [...]
Collecting information about technology to reduce travel
September 3, 2008 – 4:48 pm
In August, we published a Request For Information on the use of technology to reduce travel.
The RFI publicised the fact that by 2010, each Public Service department must have a workplace travel plan in place, aiming for a 15 per cent reduction in kilometres travelled. It noted that technology offers several ways to reduce workplace [...]
A report on the progress of New Zealand e-government
June 19, 2008 – 10:45 am
When was the last time you asked the question, “How well is e-government in New Zealand doing?”
If you are the average Bill or Moana who is not a public servant, maybe you never have. You would most likely remember government only when you have some form of direct contact with agencies—for immigration, health or [...]
The common touch
May 30, 2008 – 4:10 pm
Last month, I blogged about the Kiwis Count survey, which is the first national survey to ask New Zealanders about their experiences and perceptions of public services. I explained that we used methodology developed for Canadian public services for Kiwis Count. In this post I’m going to be talking about a second survey tool developed by [...]
Kiwis Count 2007
April 14, 2008 – 6:08 pm
Last week, SSC released the results of the Kiwis Count survey. This is the first national survey to ask New Zealanders about their experiences and perceptions of public services. We surveyed over 6,000 New Zealanders and got a response rate of over 60%, which is pretty impressive for a voluntary postal survey.
The survey is part [...]
