Providing services online, done well, benefits both people and government.
Individuals, professionals, businesses, etc. who choose to use government’s online services benefit from “anytime, anywhere” access to government services. Agencies benefit by freeing up their frontline service delivery staff. Instead of routine transactions, staff can spend more time on complex, high-touch cases that enables both more [...]
Category Archives: News
Satisfaction with government’s online services
May 15, 2009 – 5:42 pm
Going 100% online
November 28, 2008 – 1:02 pm
Government information and services are usually delivered through a mix of channels. You can speak to a customer service officer in-person, write a letter to the agency, call an 0800 number, or do a range of things online. You can search, email, pay, e-petition or comment on blogs such as this one – all via [...]
SSC wins Open Source award
September 29, 2008 – 4:09 pm
On Wednesday night last week as part of a gala celebration in Wellington, the State Services Commission picked up an award at the New Zealand Open Source Awards.
While we were finalists in two categories, we ended up watching two other fine projects take to the podium for the laurels in those fields. Congratulations to Radio [...]
Just what is ‘identity’?
July 9, 2008 – 12:35 pm
As a term that most of us find intuitively easy to define, it turns out that getting a precise and generally accepted definition of the term ‘identity’ is far from easy.
The first question of course is whether it’s even worth the effort to try and get a precise definition. I think the answer is ‘yes’ [...]
A report on the progress of New Zealand e-government
June 19, 2008 – 10:45 am
When was the last time you asked the question, “How well is e-government in New Zealand doing?”
If you are the average Bill or Moana who is not a public servant, maybe you never have. You would most likely remember government only when you have some form of direct contact with agencies—for immigration, health or [...]
Calling Beta Testers - National Broadband Map
May 22, 2008 – 11:39 am
We’re not too far off from going to private beta of the new National Broadband Map and we’re welcoming anybody who wants a sneak preview to be a beta tester. It will be an informal testing process and it would be great if you could let us know if you have any issues or suggestions. [...]
Technically Creative
May 20, 2008 – 3:51 pm
Behind the scenes we’ve kicked off the design of the website that will surround the National Broadband Map. This is an interesting part of any web project and can be a welcome diversion from the more technical aspects. This is where we are creating the look and feel of the website, it’s where we’re working [...]
Navigating the social media landscape
May 6, 2008 – 5:51 pm
On the 27th of May, the State Services Commission will host a workshop (at Archives New Zealand):
May 27, 2008 11–1pm – Navigating the social media landscape– at Archives New Zealand, 10 Mulgrave Street, Wellington
A workshop for people in the New Zealand public sector, who are seeking to build a basic understanding of:
-social media and social [...]
The National Broadband Map
April 24, 2008 – 2:32 pm
The National Broadband Map was launched in November 2007 at the Digital Future Summit 2.0 as a public beta. It exists to comprehensively map broadband demand across the government sector and in conjunction with telecommunications operators to map broadband supply; initially high speed, symmetrical networks.
Since its launch we have been working behind the scenes on [...]
