As a term that most of us find intuitively easy to define, it turns out that getting a precise and generally accepted definition of the term ‘identity’ is far from easy.
The first question of course is whether it’s even worth the effort to try and get a precise definition. I think the answer is ‘yes’ [...]
For some time now, we’ve been aware of a paradox: we are building and operating user-centric services but use government-centric language to describe them. The launch of the igovt website is a small yet important step towards changing that.
Take the Government Logon Service (GLS) as an example. According to our website, which is intended for [...]
There were so many insights from attending focus groups during the igovt public consultation that it’s hard to pick just one. Certainly, one that made a lasting impression was a lady with a disability who spoke emotively about how the service would make a huge positive difference for her in getting services from government. For [...]
