Providing services online, done well, benefits both people and government.
Individuals, professionals, businesses, etc. who choose to use government’s online services benefit from “anytime, anywhere” access to government services. Agencies benefit by freeing up their frontline service delivery staff. Instead of routine transactions, staff can spend more time on complex, high-touch cases that enables both more [...]
Watching President Obama being sworn in this morning on TV had a feel of watching history being made. Even from a distance, it’s hard not to feel a sense of renewal, hope, and a sombre but confident resilience to face the challenges ahead.
Those challenges are of course very real. Even as the President was being [...]
The UK Government’s competition Show Us a Better Way is living up to its name. The competition is run by the Power of Information Taskforce.
The page About This Competition describes it eloquently:
“The government produces masses of information on what is happening around the UK. Information on crime, on health, on education. However, this information is [...]
As a term that most of us find intuitively easy to define, it turns out that getting a precise and generally accepted definition of the term ‘identity’ is far from easy.
The first question of course is whether it’s even worth the effort to try and get a precise definition. I think the answer is ‘yes’ [...]
For some time now, we’ve been aware of a paradox: we are building and operating user-centric services but use government-centric language to describe them. The launch of the igovt website is a small yet important step towards changing that.
Take the Government Logon Service (GLS) as an example. According to our website, which is intended for [...]
There were so many insights from attending focus groups during the igovt public consultation that it’s hard to pick just one. Certainly, one that made a lasting impression was a lady with a disability who spoke emotively about how the service would make a huge positive difference for her in getting services from government. For [...]
