I’m going to be blogging about the New Zealanders’ Experience research programme. I’ve never blogged before (does that make me a digital immigrant as opposed to a digital native?), so this is all new territory for me. I’m excited though about exploring new ways of communicating and I hope my posts will generate interest in the work we are doing.
New Zealanders’ Experience is a programme of research that looks at how New Zealanders experience public services (hence the name). The research provides what we call an ‘outside in view’ of services, that is, from the point of view of the people who use them, rather than from the ‘inside out’, which is looking at services from a public servant point of view. The aim of the research is to provide public services with information about where to focus improvements. The research supports the Accessible State Services goal (one of the Development Goals), which aims to make public services more accessible, responsive and effective and to improve how New Zealanders experience them.
We have completed several research projects so far, and I’ll be blogging in more detail later about some of these. But in case you are impatient, you can find out more on the New Zealanders’ Experience research page on the State Services Commission website. At the moment we are excited about Kiwis Count, the first all-of-government national satisfaction survey. The results are due to be released in April, and I’ll be blogging more about that as we get closer to the public release date.
